Free standard shipping on orders over $99
All orders are shipped within 24 to 48 hours of you placing the order using DHL eCommerce, USPS or ePacket depending on your location and fastest available service. Typical delivery time frame is between 14 to 21 business days however, you may receive your items much earlier. All orders are shipped with tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays..
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at resilientamerican2024@gmail.com. Please note that returns will need to be sent to the following address: If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at resilientamerican2024@gmail.com. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at resilientamerican2024@gmail.com.
*Measuring Your Dog for a Perfect Fit*1.Your baby usually wears size S doesnt mean all size S will fit him/her.Different designers and manufacturers use their own size charts. So the measurements given in a size SMALL by manufacturer "A" will be a size XS in manufacturer Bs size chart. Dont buy a particular size because that is what you always buy in a pet shop or online store. Always look at the size chart for chest girth and length and confirm the size before you commit to buy.2.If any of the measurements are between two sizes choose the larger size.If your measurements are toward the upper end of the range given for a particular size you may also want to choose the larger size as you may also wish to do for heavily coated dogs to accommodate all that fur.3.Take each measurement a bit loosely.Take each measurement a bit loosely so there will be room for your dog to move and breathe but not too loose. (the measurement for Belly Bands is the exception -- it needs to be a bit snug)Please measure carefully before buying and email us if you have any questions about fit before you bid or make a purchase.Size Details:XS: Neck: 24cm / 9.5inch Back: 23cm / 9inch Chest: 28cm / 11inch fit for small dogs or cats under 3.3poundsS: Neck: 28cm / 11inch Back: 27cm / 10.5inch Chest: 36cm / 14.2inch fit for 3.5-5.5 pounds small dogs or catsM: Neck: 35cm / 13.8inch Back: 32cm / 12.5inch Chest: 42cm / 16.5inch fit for 5.5-8.8 pounds small dogsL: Neck: 38cm / 15inch Back: 38cm / 15inch Chest: 45cm / 17.7inch fit for 8.8-13.2 pounds small dogsXL: Neck: 44cm / 17.3inch Back: 43cm / 17inch Chest: 49cm / 19.3inch fit for 13.2-16.7 pounds small dogs
All orders are shipped within 24 to 48 hours of you placing the order using DHL eCommerce, USPS or ePacket depending on your location and fastest available service. Typical delivery time frame is between 14 to 21 business days however, you may receive your items much earlier. All orders are shipped with tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.
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